Telus Customer Service Call Back
After calling telus customer service again and agin (you can imagine how much time i wasted on phone calls) and finally we agreed on the terms of my account.
Telus customer service call back. @kernalsanders13 @telus worst customer service was supposed to get a call back regarding internet service that has been down for over 12 hours because i cant get an ip address to my router but nothing this is a joke. Mind you, i am a brand new customer. Since telus could not match the deal, i wished to cancel my telus phone plan at the end of my billing cycle.
But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. Looking to contact telus customer service? We are here to help.
After waiting 3 days i called again. Waited 1 hr fir a call back which was fine. We had direct billing charging our visa every month that was apparently set at $150.00/month, unknown to us when billing exceeded that it was accruing every month.
The process took 1+ week. Initial telus complaints should be directed to their team directly. Telus, i have to say, has gotten their shit together when it comes to customer service.
We are part of the epp program. Leaving me with another bill to call and cancel. Telus has a page or online help desk for customer service, but you can also call them on the phone.
I spent 37 minutes on hold before a customer service representative picked up. If you need assistance with a replacement device, please call from a different phone than the device in question, if possible. All the customer service workers were kind and.
Seems canada allows unregulated monopoly. Long hold times, no way to leave. Recent recommendations regarding this business are as follows:
Have been a telus mobility customer for 15+ years. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. So much that i am posting here.
3) if telus is unable to handle all the calls and does not have the financing to hire more staff to answer the phone or to upgrade their system to allow us to provide a callback number than it is time for telus not to take on. By creating more meaningful, personalized and natural customer experiences, more value is offered to the customer, ultimately leading to increased loyalty and revenues. I phoned telus and was told they would get back to me in 3 to 5 business days.
Gotta take my business elsewhere for internet at this point. Customer service at telus is an absolute joke, without so much as a warning letter or telephone call they discontinued service to my telephone, internet & tv. Customer experience (cx) handling millions of customer care interactions annually, we know the importance of agile thinking and continual innovation focused on putting customers first.
We called back they said they will call back in 48 hours and. Since bc tel now became telus and telus is now global, customer service is almost non existent. Zero rating, worst customer service.
Get support with your telus device or service, account and more with our online help centre. September 8, 2018 at 3:55 pm unknown said. I had enough of the shit at bell canada.
You can find contact details for telus above. Had bought a iphone xr 2 years ago on a bring it back plan. Telus mobility is the worst customer service ever.
And driven customer service representative to join our calgary team. An audience with matt dixon Reach us by live chat, email, twitter or phone or save yourself time by getting help at telus support.
I interviewed at telus (las vegas, nv (us)) in april 2016. Telus communications was first mentioned on pissedconsumer on jul 25, 2008 and since then this brand received 384 reviews. When i went to telus store, they denied the agreed terms again, it was like there was no proper communication internally within telus.
I wanted telus to match a deal, they could not. (dinner and drinks on the boss) exciting and rewarding career!. Plus, telus assist is available 24/7.
Telus is charging extra bill without us knowing. Worst customer service ever i called telus at 3:42pm on december 2nd 2020. Applied through company website, emailed a test took about 45mins, emailed again about a week later about a phone screening, invited to a in person interview, did typing test had to score (minimum of 35 wph) and a grammar test (score 70% or better) grammar test was.
Canadian government should take action on those telecom companies being dishonest to hard working people. Telus communications ranks 311 of 1407 in telecommunications category. Be the first to contribute and share your personal experience with telus customer service!
Netflix, google, and microsoft included. After a week of waiting i called back. Complaintsboard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with telus customer service.
A phone system like some companies do where a customer can type in their phone number to receive a call back from telus. Complaintsboard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They said they would get back to me in 24 hours.
So dishonest, i will never consider telus service for me and never recommend to anyone. I tried to pay my bill this morning and was on hold for more then an hour. Then they don’t refund money as well.
Back in the bc tel days in vancouver bc we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Call for support select your carrier or retailer: 122 reviews from telus communications employees about working as a customer service representative at telus communications.
